Specialties


Strengths


Software


Web Standards


Other Tools and Skills


Personal Interests

Strengths in Organization, Multi-tasking, Customer Service, Training, and Increasing Business

Thank you for visitng my curriculum vitae. If you have any questions, comments or other inquiries, please feel free to contact me or find me on LinkedIn®.


Profile

A service-oriented performer with over 10 years of Customer Service, Sales and Technical Experience including over 7 years of Management Experience in the Telecommunications and Retail Industries. Highly effective in problem solving and creative response to designing informative reports. A self-motivated individual committed to excellence in customer service, quality assurance, continuous learning and administrative support with strong interpersonal and communication skills.

Work Experience
Project Manager & Team Lead, Web Development - Custom Website Design

Company: Register.com, Web.com | September 2008 – Present

Project Manager:

  • Work with clients of a variety of skill levels to develop a custom website that meets their personal or corporate vision while coordinating with a team of designers and developers to design and build the website.
  • Perform functional QA testing on the various current browsers and correct site coding where necessary to have a properly functioning website, delegating larger revisions to developers.

Team Lead:

  • Handle client escalations from a team of 14 team members as assigned by Management or Senior Escalations; directly responsible for a team of 4 Project Managers.
  • Building and maintaining team morale
  • Assisting and coaching fellow team members to ensure individual and team goals are met.

Trainer:

  • Train new hires for the Custom Website Department in the Halifax Office on the specific duties for the role of Project Manager, including:
    • 3 Stage Process Explanation and Understanding
    • Specific System Usage
    • Documentation
    • Customer Etiquette
    • Overcoming Obstacles
Project Manager, Web Development - Private Label

Company: Register.com, Web.com | August 2009 – June 2011

Managed, coordinated and set the pace with multiple groups, including Graphic Designers, Copy Writers, Developers and Quality Assurance Analysts, within our business and external resources to deliver premium quality Law Firm websites.

Communicated status updates and ensuring the team and clients are all current on the process of the project at all times through various reports, emails and phone conversations.

Developed and maintained a handbook for new and existing Project Managers to review and utilize in their day to day duties.

Staffing Specialist

Company: Spherion | June 2008 – September 2008

  • Proactively recruited for both existing job openings as well as maintaining a steady candidate flow in anticipation of future business by conducting screening interviews; determining qualifications and presented candidates to account management, client hiring representatives or client hiring managers
  • Established and implemented focused recruiting plans by working closely with the office team to ensure development and availability of talent, analyzing both quantity and specific skills sets
  • Conducted check-in calls and on-site visits on a regularly scheduled basis to ensure client satisfaction
  • Inputted and updated information into automated recruiting database; including applicants information, employees, skills, offers, performance and other communication with both candidates and client contacts
  • Proactively sought out new avenues to attract and recruit candidates as well as new clients
Acting Area Manager - Toronto West

Company: Enterprise Rent-A-Car | March 2008 – May 2008

  • Responsible for the collection of Accounts Receivables for 6 branches as well as working with the Managers in contacting their accounts to ensure proper collection for future months
  • Responsible for training 13 employees on the new Enterprise Database in preparation for launch in April 2008
  • Responsible for the motivation and well being of all employees within the 6 branches of the area while working with management of each branch to ensure a fun and inviting work environment
  • Responsible for bringing in cars for the area as a whole and distributing New Cars to the branches with needs and working with the branches to run a profitable business by moving cars not required to other branches and areas
Sales and Operations Manager - Toronto West

Company: Enterprise Rent-A-Car | December 2005 – May 2008

  • Launched a series of service-centre marketing programs to increase market penetration and increase overall exposure. Closed 2007 Fiscal year at 115% of referral goal
  • Developed and implemented a strategic target marketing schedule to secure Corporate and Dealership partnerships and increase overall fleet and revenue. Closed 2007 Fiscal year at 140% of referral goal and 110% of revenue goal
  • Independently developed a feasible “flex” schedule to provide employees with a work-life balance and reduce the overall labor costs. Closed 2007 Fiscal year reducing overtime by 10% and increasing productivity by 25%
  • Renegotiated key partnership rates to coincide with inflation. Closed 2007 Fiscal year with 105% increase in average rate
Assistant Manager - Toronto West

Company: Enterprise Rent-A-Car | November 2004 – December 2005

Management Trainee

Company: Enterprise Rent-A-Car | January 2004 – November 2004

Workforce Analyst

Company: Look Communications | May 2001 – December 2002

Education
Computer Engineering Technology Diploma

School: Humber College | August 2000 – April 2003